FAQ

QHow can i get after-sale service if my paper cup machine is out of production after long run ?
A: We will offer the upgrated parts which is compatiable to your machine. And also we will offer the new solution for your future production.
QHow fast can i get the feedback when i need any after-sale service of a paper tube machine ?
A: Normally within 24 hours.
QHow to provide carton box machine installation ?
A: In usual case, we will provide technicial support on line, such as by wechat, whatsapp and eamil. If necessary, we will send the technician for the machine commissioning and installation. The related charge will be at the buyer side.
QHow long is the paper cup machine warranty period ?
A: 13 months from the date of shipment.
QHow to deliver the paper tube machine ?
A: We will arrange the shipment according to your request. In usual cese, we will deliver by sea in FOB or CIF term. if required, the air transport is also available.
QHow to do the payment of carton box machine ?
A: We accept TT advance, LC at sight, Paypal, Credit card etc.
QHow to start the order ?
A: 30% TT in advance, the balance should reach before shipment.